Sidecar was conceived out of the frustration of running client beta programs where there was inconsistent user feedback from multiple disparate systems like surveys, forums, emails, & bug tracking systems, all of which typically lived outside of the product. Sidecar was built to consolidate user feedback from within the product itself and consists of two primary components:
Sidecar Dialog Widget- A configurable widget for your web site that lets you collect feedback from your users, publish tips and help, and get new insights from your users – all with a single line of code on your site
Sidecar Insight Dashboard- The dashboard is a hosted, web-based software application designed to organize and optimize user feedback. Configure your Sidecars, get a quick view into your best-performing pages, and see trouble spots faster than ever.
Greg Rau is the Co-Founder & Principal of the StepChange Group, an online product design and development firm based in downtown Portland. StepChange brings together expertise in product development with market engagement. Prior to starting StepChange, Greg spent 6 years as Vice President of Sales & Consulting for Unicru, a human resource software company, which was acquired by Kronos in 2006. Greg is a Portland refugee from the great San Francisco “crash” of 2000, following 5 years in the Web 1.0 startup world including stints at BigWords & Computec Media.